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Communications & Collaboration
Cloud Contact Center
Contact Center as a Service (CCaaS) is a Software as a Service (SaaS) solution that replaces traditional brick-and-mortar call centers platforms, allowing agents to work from any location. Additional benefits include built-in redundancy, flexibility, and scalability.
Microsoft Teams & UCaaS
Microsoft Teams paired with a cloud PBX to replace or augment an existing phone system.
UCaaS
Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.
Network & Security
Network Connectivity
Connectivity encompasses wide area network (WAN), internet, Dedicated Internet Access (DIA), point-to-point, MPLS, Dark Fiber, Broadband, Fixed Wireless and more. It includes services from both traditional telecom and regional fiber providers.
Work From Home
During this global crisis, many companies are implementing work from home policies to keep their employees safe. However, this puts a burden on both IT staff and end users, to maintain the levels of security and productivity they've grown accustomed to. This is where cloud and managed IT providers come into play. They can implement solutions rapidly and effectively so that businesses can bridge the IT gap and focus on what really matters.
SD-WAN
SD-WAN is an evolutionary approach to the WAN that offers simplified management, quick turn-up, better application performance, improved resiliency, and cost savings when compared to traditional approaches. It can replace or work with MPLS, and is delivered directly, via carriers, or via managed service providers.
Security
Security covers a broad range of services, from managed firewalls and IDPS to DDoS Mitigation and SIEM. Leading solutions analyze behavior to detect ever-changing threats, communicate with multiple systems to provide a comprehensive view into the environment, and include 24/7/365 Security Operations Center (SOC) support for event notification and remediation.
SASE
SASE, or Secure Access Service Edge, represents the convergence of networking and security functionality. It seeks to eliminate point solutions, providing holistic visibility into and management of security policies. No matter where the user or application lives, SASE is designed to secure and optimize that traffic.
Managed Services
Managed Services are generally remote, 24x7 services for IT infrastructure. They include proactive monitoring and alerting, patch management, engineering support, reporting and metrics, help desk for end users, and related maintenance and support. Managed Services support various IT environments, including on-premises, colocation, private cloud, and public cloud (AWS, Azure, Google, etc.).
Managed Cloud & Datacenter Services
Desktop as a Service
Desktop as a Service (DaaS) provides virtual desktops to end users, allowing them to use any device (laptop, tablet, phone, thin client). It differs from VDI (Virtual Desktop Infrastructure) in that the provider hosts and manages the desktop virtualization platform.
Email & Productivity
Email & Productivity is a managed SaaS solution providing hosted email, web & desktop applications (word processing, spreadsheet, presentation, etc.), file storage, and optionally voice. Popular solutions include Microsoft’s Office 365 & Microsoft 365, and Google’s G Suite.
Managed Public Cloud
Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) are the top three public cloud platforms. When building and maintaining a public cloud environment, businesses often turn to Managed Services Providers (MSPs), for help with initial assessments and migrations, to ongoing security, compliance, backup, and DevOps, and all things in between.
Backup & Disaster Recovery
Backup as a Service (BaaS) protects the data, and typically allows for recovery of a file or server back to the customer's on-prem environment. Disaster Recovery as a Service (DRaaS) protects the business, and allows for recovery of the entire IT environment (servers, storage, networking, apps, data) in the cloud.
Infrastructure as a Service
Infrastructure as a Service (IaaS) provides virtual or physical servers on demand. The servers, storage, and network hardware are located in the provider's data center and abstracted from the customer.
Colocation & Datacenter
Colocation provides a secure data center environment for your IT infrastructure. The provider takes care of power, cooling, rack space, and bandwidth.
Business Management & Outsourced IT
Telecom Expense Management
Telecom Expense Management (TEM) involves the analysis of telecom service orders, inventory, bills and disputes, in order to reduce telecom spend. It includes bill auditing and consolidation, for increased visibility (typically in a portal) and contract negotiations. Clients who implement TEM solutions usually save 20-35% annually.
Outsourced Helpdesk
Help Desk Services consist of outsourced help desk staffing, and do not typically include ticketing software. They can replace an internal help desk entirely, or provide augmentation during peak hours. Help Desk Services can reduce overhead, improve service, and increase productivity.
Communications & Collaboration
Contact Center
UCaaS
Work From Home
MS Teams
Network & Security
SD-WAN
Managed Services
Managed InfoSecurity
SASE
Network Connectivity
Work From Home
Managed Cloud & Colo
Managed Public Cloud
Desktop as a Service