Microsoft offers a service level agreement (SLA) of 99.9% uptime. As a newcomer to providing access to the public switched telephone network (PSTN) they used up a majority of their allowable downtime for the year for 2020 in a single day on September, 28th, 2020.
Microsoft Teams does not currently offer many popular integrations such as SalesForce.
Leveraging a Microsoft Direct Routing provider such as RingCentral, you can combine the benefits of Teams and Salesforce in a low complexity, no friction experience.
Microsoft Teams Phone allows you to make and receive PSTN phone calls
Answer inbound calls and easily route them to the right queues with a cloud-based phone system. Set parameters to route calls by time zone, language, or availability.
Connect to your favorite contact center software.
Quickly procure and assign phone numbers or port existing phone numbers. Available in 18 countries.
Access voicemail messages and transcriptions anywhere from any device.
Have a consistent Teams experience on personal and shared devices.
Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.
Easily connect to partner compliance recording solutions.
Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.
Add flexibility to meetings with a dial-in number, included in every online meeting.